Terms
These terms apply to Business Momentum Review requests and to any implementation work booked with @Hephzibah. The written scope agreed for your project sits alongside these terms.
Submitting the Business Momentum Review form does not create a project or payment obligation. @Hephzibah assesses the information before making a recommendation and may recommend a route or explain that no suitable build has been identified.
Visibility & Credibility Setup is R3 500 once-off. WhatsApp Quote & Follow-Up Setup starts from R2 950. Supplier-Ready Documents starts from R4 950. Professional Client Journey Build starts from R4 500. Final scope, timeline and payment terms are confirmed after your business review. A 50% deposit is always required before booked implementation work begins. The remaining 50% is due with delivery. Payment is by EFT.
The owner is responsible for providing accurate business details, current documents, quote examples, WhatsApp process details, payment wording and any other materials needed for the accepted build.
Delivery begins once your business materials, approval and deposit are received. Delivery timing depends on the accepted route, scope, delayed materials and review delays.
Two reasonable revision rounds are included. Each revision round must be submitted as one consolidated list of requested changes.
Included revisions must remain within the approved written scope and direction. Additional revisions, new requirements, scope changes or changes to previously approved work may be quoted separately.
Cancellation must be submitted in writing.
If the client cancels before implementation begins, any refundable amount will be calculated after deducting non-recoverable costs already incurred.
If work has begun, the client remains responsible for the value of work completed and reasonable costs incurred up to the cancellation date. Any remaining refundable balance will be calculated and communicated in writing.
Any rights that apply under South African consumer law remain unaffected.
Because the services are custom-built, refunds are not provided merely because the client changes their preference, direction or business plans after approved work has been completed or correctly delivered.
If @Hephzibah cannot deliver an agreed part of the written scope, any amount paid for the undelivered portion will be refunded or credited, as appropriate.
Where delivered work contains a confirmed error or does not match the approved written scope, @Hephzibah must first be given a reasonable opportunity to correct it.
Nothing in this policy removes any statutory consumer rights.
One rescheduling is allowed without an additional fee when at least two business days' notice is provided.
Late or repeated rescheduling may move the delivery timeline and may require a revised schedule or additional quotation where extra work or reserved time is affected.
Delays caused by missing client information, access, content, approvals or feedback will move the delivery date accordingly.
The client owns and controls their own business accounts wherever the relevant platform permits this. Accounts should be created in the client's name and using client-controlled contact and recovery details.
The client remains responsible for account access, platform fees, subscriptions, policy compliance and recovery details. @Hephzibah receives only the access reasonably required to perform the approved work.
After full payment, the client receives the final approved deliverables listed in the written scope. Editable or source files are handed over only where they are expressly included in the approved scope or agreed in writing.
@Hephzibah retains ownership of internal working methods, reusable templates, systems, processes, unused concepts and background materials that were not sold as client-specific deliverables.
Third-party software, fonts, stock assets, templates and platform tools remain subject to their own licences and terms.
Ongoing monthly support is optional and is not automatically required. Any continued management, maintenance, content updates, platform work, training or expansion after handover will be separately scoped and quoted.
Confirmed implementation errors reported within 14 calendar days after handover will be corrected without an additional fee, provided the issue relates directly to the approved delivered scope.
New requests, preference changes, platform changes, third-party failures and work outside the approved scope are not included as implementation corrections.
@Hephzibah builds practical communication systems and documents. No specific enquiry volume, quote acceptance rate, revenue result, payment outcome, ranking, review count or business result is guaranteed.
Illustrative previews on the site use fictional sample content. They are not case studies, testimonials, client screenshots, logos or evidence of achieved results.
Email hesmari@hephzibahs.co.za or use the services WhatsApp number, +27 72 440 4933.